Making a complaint

Complaints about services provided by the Embassy may be made to the Ambassador or to the Deputy Head of Mission.
Complaints about consular or visa matters may be made to the Ambassador, to the Consul General, or to the Consul.

• By fax: 725 1738
• By e-mail: Enquiry.Seoul@fco.gov.uk    
• By letter: British Embassy, 4 Chung-dong, Chung-ku, Seoul 100 - 120

What you should do

In all cases, please provide:

• a clear name, address and telephone number;
• a clear description of your complaint;
• as much detail of names, dates, places, etc. as possible.

What we will do

In all cases we will take your complaint seriously and try to give you a full reply within 20 working days.
If we can not give you a full reply within this time, we shall tell you when we expect to do so and keep you up to date with progress.

We do need to know from you if something goes wrong. Only then can we do something about it and improve the service we offer.